Self-custody safety first

Support built to help you trust yourself.

A modern, Trust Wallet-inspired support center for wallet setup, transaction checks, token troubleshooting, and scam prevention.

100+ network-style guidance
0 secret phrases requested
24/7 self-help resources
Main Wallet
Safety Check
Security score

Protected

Phrase sharing
Blocked
Official links
Verified
Scam alerts
On
Important: Never share your secret phrase, private key, password, or one-time codes.

Browse by category

Organized answers for the most common self-custody questions.

Security

Protect your wallet from scams and phishing.

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Transactions

Understand sends, receives, fees, and explorers.

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Wallet Setup

Create, import, and back up a wallet safely.

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Troubleshooting

Fix missing balances, token issues, and app problems.

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Guided support tools

Interactive, all round helpers that guide users without any delay.

Scam phrase checker

Flags messages that ask users for secret phrases, keys, or urgent deposits.

Transaction checklist

Steps for checking pending or failed transfers before contacting support.

Missing token helper

Walks through network, token visibility, and contract address checks.

Popular help articles

Fast, safe answers to common wallet questions.

Resources online
Security
Keep your wallet safe

Use official app sources, device security, and never share recovery phrases.

Read safety FAQ
Transactions
Pending or failed?

Check network, gas fees, address, and transaction status on an explorer.

View tips
Setup
Set up safely

Download from official sources and store your phrase offline.

Setup basics
Troubleshooting
Missing token?

Confirm the correct network, refresh the app, and verify token details.

Fix issues

Frequently asked questions

Clear answers with safety-first language for self-custody users.

No. Never give your secret phrase, private key, password, or verification codes to anyone. Anyone asking for them is likely trying to steal your assets.

Transactions can stay pending when the network is congested or the fee is too low. Check the transaction hash on the correct blockchain explorer for the most accurate status.

Make sure you are viewing the correct network and that the token is enabled. For custom tokens, verify the official contract address before adding it.

You can restore access only if you still have your recovery phrase or backup method. Without it, a self-custody wallet generally cannot be recovered by support.

Contact & support options

Point users toward safe, official resources without impersonating official support.

Official website

Use our livechat support below the right hand side of this page for a prompt response .

Open Official Site
Self-help articles

Start with setup, security, transaction, and troubleshooting guidance.

Browse Articles
Report suspicious activity

If someone asks for your secret phrase, stop immediately and use official reporting channels.

Review Safety Tips

Local help request form

Do not enter seed phrases, private keys, passwords, screenshots of wallets, or sensitive financial information.

Front-end demo only. No submission endpoint is connected.